PRIVACY

Last updated: 21 October 2026

Who we are

VONKAN is the trading name of [full legal company name or sole trader name], the controller responsible for your personal information. Company number: 14066393. VAT number: GB 506 5634 94.

Email: von@vonkan.co.uk
Telephone: +44 7824 661073
Postal address: Kulibay & Co, 207 Crescent Rd, London, Barnet EN4 8SB

Information we collect

When you contact us or arrange services, we may collect:

• Your name, email address, telephone number and company details.
• Event information, including dates, venues, budgets and production requirements.
• Correspondence, proposals, booking details and billing information.

Our website hosting provider may also process technical information, such as your IP address, browser type and access logs, to deliver and secure the website.

We receive information directly from you, or from someone arranging an event or booking on your behalf.

Our online brief builder

Our website’s brief builder prepares your brief within your browser. It does not automatically send the information you enter to VONKAN. You can choose to copy, download or email your brief, and sending it is always up to you.

Once you send information to us, we handle it in accordance with this policy.

How and why we use your information

We use personal information to:

• Respond to enquiries and prepare proposals.
• Arrange and deliver performances, events and production services.
• Communicate about bookings and coordinate relevant suppliers.
• Manage invoices, payments and business records.
• Maintain website security and deal with complaints or legal matters.

We rely on the following lawful bases:

Contract: where processing is necessary to enter into or fulfil a contract with you.

Legitimate interests: to respond to business enquiries, communicate with client representatives, coordinate events, maintain security and manage our business, where these interests do not override your rights.

Legal obligation: where processing is necessary to meet applicable legal requirements, including accounting and tax obligations.

Consent: where we ask for your permission for a specific purpose. You can withdraw that consent at any time.

If you do not provide information needed for a proposal or booking, we may be unable to provide the requested service.

Marketing

Contacting us about an event does not automatically subscribe you to marketing.

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Who we share information with

Where necessary for the purposes above, we may share relevant information with:

• Performers, production crew, venues and suppliers involved in your event.
• Providers supporting our website, email, file storage, accounting and business administration.
• Professional advisers, insurers and public authorities where required.

We limit sharing to information relevant to the recipient’s role. We do not sell personal information.

International transfers

Some service providers or overseas event partners may process personal information outside the UK.

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How long we keep information

We keep personal information only for as long as needed for the purpose for which it was collected.

Retention depends on whether an enquiry becomes a booking, the duration of our business relationship, applicable accounting requirements and any need to resolve complaints or legal claims. We delete or anonymise information when it is no longer required.

Cookies and third-party content

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External websites linked from our site have their own privacy policies.

Keeping information secure

We use appropriate technical and organisational measures to protect personal information and restrict access to those who need it for their work.

Your rights

Depending on the circumstances and lawful basis, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion or restriction of its use.
• Object to processing, including direct marketing.
• Receive certain information in a portable format.
• Withdraw consent where we rely on it.

To exercise your rights, contact von@vonkan.co.uk. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Complaints

Please contact us if you have concerns about how we handle your information.

You can also complain to the UK’s Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes to this policy

We may update this policy to reflect changes to our services or how we handle personal information. The latest version will appear on this page with an updated date.